Rural Lincolnshire - a case study of post offices
(conducted by the Post Office)
The only way really to appreciate the important role that post offices
play in rural Britain is to look at some examples. The PIU team visited
rural post offices in Lincolnshire, Gloucestershire, the Borders region
of Scotland, South Wales and County Armagh in Northern Ireland.
There are over 300 post offices in Lincolnshire, of which over 250
are in rural areas
The PIU team visited villages along the road from the small market town
of Saxilby to the village of Corringham.
The small market town of Saxilby is about 5 miles north-west of
Lincoln. It has a population of 3,000. There is a large Co-op supermarket
in the town and a number of other smaller shops. The last bank branch closed
six years ago, but a mobile bank visits three times a week for one and
a half hours. The post office in the town is the busiest office in
the locality - with more than 500 pensioners claiming benefits here. It
has 4 counter positions, and is co-located with a stationery shop which
also sells cards and toys. There is a separate till behind the post office
counter for this secondary business. The sub-postmaster recently
refurbished the post office at a cost of £11,000. Most of the post
office’s customers live in the town. But a significant proportion of customers
travel from nearby villages - either because their own village does not
have a post office, or because they happen to be in the town for other
reasons. Attached to the post office is a Royal Mail sorting office which
is also managed by the subpostmaster - and provides an additional source
Following the road north from Saxilby, the next settlement is Sturton-by
Stow - a medium-sized village about 11.5 miles away. The post office
is within a large well-stocked general store - which is the only place
to buy groceries in the village. It has two counters and is used by almost
200 pensioners to collect benefits. There is another small general store
in the village.
Stow is a small village less than one mile further north. It has
a pub and a church but no shops. The post office serves around 75 pensioners,
and does not stock any groceries. It is run by an elderly sub-postmistress.
Normanby by Stow is the next settlement on the road - about a mile
north of Stow. It has a population of about 20 people, and does not have
a post office or any other shops.
The next village on the road is Willingham which has almost 500
residents. The post office here closed 3 years ago after the sub-postmaster
resigned due to age and did not offer his premises for continued use. The
Post Office approached others in the village, and found one potential applicant.
But there were problems obtaining permission for the change of use of the
new premises, so the application fell through.
The small village of Kexby (located about a mile further north)
has around 70 residents and does not have a post office.
The next village is Upton (less than a mile north of Kexby) which
has around 400 residents. It has a post office serving over a hundred pensioners,
run by a couple, and combined with a general store. There are no other
grocery shops in the village, but many of the village’s residents opt to
do most of their grocery shopping at a supermarket in Gainsborough (about
six miles away).
Going north from Upton, the next two villages are Heapham and Springthorpe
- both with about 100 residents and without a post office.
Just past the junction with the main road to Gainsborough is the village
of Corringham - where the post office is co-located with the village
shop. There is also a petrol station in this village, which sells general
Including Saxilby, there are 10 settlements along this seven mile
stretch of road - and five post offices serving the area. Looking at these
offices confirms the ubiquity of the Post Office network in rural areas:-
This small stretch of road represents only a tiny part of rural Britain,
and the five post offices only a tiny part of the rural post office network.
But this part of Lincolnshire is typical of most parts of rural Britain.
What is most striking is the way that post offices remain in villages which
have very few other services, giving post offices a special place in the
hearts of villagers.
Two of the five post offices co-exist with the last grocery shop.
And one other helps keep open a general store in a village with only one
other shop. One post office sells stationery rather than groceries and
another is a stand-alone post office.
Only the post offices at Saxilby and Sturton-by-Stow are busy - the others
each do relatively few transactions.
Villages without a post office tend to be hamlets - four of the five villages
without a post office have less than 100 residents.
Willingham is the only village with a significant population without a
post office - almost 500 people. But here the post office closed when it
proved impossible to find a replacement sub-postmaster.
The five post offices and the mobile bank which visits Saxilby three times
a week are the only places to take out cash along this route.